The new internet filtering software (8e6) is in place and we are extremely impressed with it.
As with any new system we need to tweak it to our particular use, but the call volume has been very low for a brand new system.
Besides a 10X increase in download speeds (using www.speakeasy.net) a huge upgrade to diagnostic tools has made it possible to correct internet issues in minutes rather than days. We’ve had 28 (about one per day) calls on the new system and all but one of the issues we have been able to clear up in less than 10min.
The last issue was with a few links on Proquest, but it only took ½ hour to correct that issue.